Terms & Conditions

Cancellation/Refund Policy
You have the right to cancel an order by telephoning the shop -  Crawley 01293 408784, Horsham 01403 252607, Billingshurst 01403 782851:

1. in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or
2. in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.

​​If you wish to cancel an order after food has been used to start preparing it, you may, at the companies sole discretion, be charged the full price of the order and no refund will be due to you. In the unfortunate circumstance that we need to cancel your order after it has been accepted, the we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.
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Currencies Accepted: GBP

Pound Hill Caterers Ltd - T/a The Master Fryer
Roffey Caterers Ltd - T/a The Master Fryer
Billingshurst Caterers Ltd - T/a The Master Fryer